商务助理

Business Assistant（商务助理）

Responsibility:

责任：

- Handle customer service issues & timely respond to clients' enquiries & claims 

- 处理日常的客户服务工作，及时有效的回应客户的各种咨询和诉求

- Promote company’s service and image to customers, manage client profile 

- 向客户介绍本公司的相关服务，管理客户档案

- Under clients' needs & requirement, translate to SOP (Standard Operation Procedure) and control the implementation

根据客户的要求适时更新，增删SOP并跟进其落实，执行情况

- Prepare regular internal / external reports based on standard formats

定期准备和提交各种公司内/外部报表

- Maintain high standard of customer satisfaction

- 维持高水平的客户满意度

Job Requirements:

职位要求：

- 1 to 2 years or above working experiences (logistics experiences is appreciated)

- 一至两年工作经验（物流行业经验优先）

- Able to work overtime (weekdays and/or Saturdays)

- 需要加班工作（工作日或周六）

- Proficient in Chinese and able to read and write elementary English

- 精通中文及能够阅读和具备基本的英语读写水平

- Proficient in MS Office (excel, word, powerpoint)

- 精通MS Office

- Willing to work as a team and under pressure

- 愿意团队合作和于压力下工作

- Good organization, negotiation, communication skills and sense of responsibility

- 良好的组织、沟通能力和富有责任感